![]() ![]() All bikes should be delivered to us in a clean and serviceable condition, or a £15 cleaning charge will be payable.īicycles need to be serviced regularly, as a guideline we would advise on at least one full service per year and/or a standard service twice a year. *Please note that this complimentary check-over does not include any labour to replace worn parts or to fit new accessories. Start Fitness are unfortunately not able to cover any costs associated with this service if carried out by another store. If you’ve had the bike delivered, it will be your responsibility to ensure a first service is carried out at a trusted bike shop local to you, preferably by a Cytech certified mechanic. You’ll just need to call our workshop on 01 to book your service in, and don’t forget to bring your proof of purchase when you drop the bike off with us. BIANCHI SPILLO FREEIf you’re local to us, we’re able to offer this first service free of charge* at our Newcastle store (NE1 6JE). It is important to have these checks carried out to prevent any avoidable problems which may not be covered by warranty and to ensure the smooth running of your bicycle. We recommend that this is carried out by a CyTech qualified mechanic. This is necessary as the bike goes through a ‘bedding in’ phase, after which, final adjustment may be necessary. ![]() If you do not plan on using the bike straight away, we advise that you remove it from the box and check it over ASAP as we cannot be responsible for any reported issues (other than standard warranty issues) later than one week from the date that the bicycle was delivered.Īfter a few weeks of riding (we recommend around 6-8 weeks, regardless of how much the bike has been used), a new bike will need a service to make final adjustments and to re-check all nuts and bolts. European bike deliveries usually take approximately one week.Īny mechanical or cosmetic issues need to be reported to us within one week of the delivery date. Our bikes are despatched on a next working day service (excludes weekends & bank holidays) for UK mainland orders, or a two day service to Northern Ireland and outlying Scottish areas. Once fully checked and boxed, we will contact you to book a delivery date. Manufacturers don’t know if you want flat or clipless pedals - rather than send the bike with the wrong type, they leave the choice for you to make. Please note: Some bikes are not supplied with pedals. Minimal assembly, with basic tools, is required before you can ride. We will however, aim to despatch your bike as quickly as possible. Unfortunately during peak times this may be slightly delayed. This process has a lead time of 7-10 working days. Each bike is assembled by one of our CyTech accredited mechanics and then packed into one of our custom boxes. ![]() Every bike from Start Fitness is fully checked & assembled before despatch and will arrive, almost, ready to ride. ![]()
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